Shipping
We are pleased to offer free standard ground shipping on all orders to the contiguous United States. Please note that shipping to Alaska, Hawaii, and other US territories may incur additional shipping fees.
Orders are typically processed within 1-2 business days and shipped via our preferred carriers, which may include USPS, FedEx, or UPS. Please note that delivery times may vary depending on your location and carrier availability.
Please note that we are not responsible for any shipping delays or errors caused by the carrier. If your order is delayed or lost in transit, please contact the carrier directly for assistance. We will do our best to assist you in resolving any shipping issues that may arise.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to help you every step of the way and ensure that your shopping experience with Kenroy Home is exceptional.
Returns/Warranty Policy
Returns Policy for Selling Partners and Customers:
At Kenroy Home, we strive to provide a seamless returns process for both our selling partners and customers. Please review the following guidelines:
Eligibility for Returns:
Returns are accepted within 30 days from the date of purchase, including buyers remorse returns.
The item must be in its original condition, unused, and undamaged.
All original packaging, tags, and accessories must be included.
Damaged or Defective Items:
We advise all customers open their packages and inspect the product upon receipt for any damage, defects, or missing parts. Spec sheets and a packing list are inside every box for your reference. Please report any shipping damages to the original place of purchase within 3 business days so they may file a timely claim with the shipping company. Any other defects must be reported to Kenroy Home customer service within 30 days, where one of our customer service representatives will review the product. If the product is deemed defective, Kenroy Home will either refund the item or send you a replacement/parts, if available, free of charge. Please note, damaged or defective returns past 30 days of delivery are ineligible for returns and must follow our warranty procedure.
Restocking Fee:
A restocking fee of 20% will be applied to all returns, including buyer's remorse returns, unless the item is deemed defective out of the box or an incorrect item is received.
The restocking fee covers the cost associated with processing returns and restocking the product.
Return Process:
Selling partners should contact our dedicated business support team to initiate a return authorization for their customers.
Kenroy Home customers can initiate a return by contacting our customer support team directly or through our website.
Clearly state the reason for the return and provide any relevant details.
Once the return request is approved, you will receive instructions on how to proceed.
Return Shipping:
Selling partners are responsible for coordinating and covering the return shipping costs on behalf of their customers.
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
We recommend using a trackable shipping method for the return to ensure its safe arrival.
Refund Process:
Refunds will be processed within 7 business days after we receive the returned item.
The refund amount will be the original purchase price minus the 20% restocking fee and any shipping fees, if applicable.
Please note that this returns policy applies to both our selling partners and end consumers. It ensures fair and consistent procedures for all returns. For any questions or further information, please reach out to our dedicated support team.
Warranty
1-YEAR LIMITED WARRANTY
WHAT IS COVERED The manufacturer warrants this lamp to be free from defects in the materials and workmanship for a period of one (1) year from date of purchase. This warranty applies only to the original consumer purchaser and only to products used in normal use. If this product is found to be defective, the manufacturer's only obligation, and your exclusive remedy, is the repair or replacement of the product at the manufacturer's discretion, provided that the product has not been damaged through misuse, abuse, accident, modifications, alterations, neglect or mishandling. This warranty shall not apply to any product that is found to have been improperly installed, assembled, or used in any way not in accordance with the instructions supplied with the product. This warranty shall not apply to a failure of the product as a result of an accident, misuse, abuse, negligence, alteration, faulty installation, or any other failure not relating to faulty material or workmanship.
WHAT IS NOT COVERED This warranty shall not apply to the finish on any portion of the product due to weathering, as this is considered normal wear. The manufacturer does not warrant and specifically disclaims any warranty, whether expressed or implied, other than the warranty contained herein. The manufacturer specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including but not limited to, any labor or expense costs involved in the replacement or repair of the product.
Thank you for choosing Kenroy Home for your lighting and home decor needs. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team.